Get in touch

Questions about Tobi, your order or your membership? Send us a message and we'll get back to you.

hello@tobicollar.com

Frequently Asked Questions


How does charging work?

A wireless battery attaches to the collar and charges it while she wears it. A full charge takes about 80 minutes and lasts up to 30 days; the battery itself charges over USB-C. Nothing to plug into the collar, ever.


Is there a subscription?

There's a membership. It runs the map, the alerts, and the app — $9.99 a month, or less by the year. Cancel anytime; the collar keeps working as a collar.


She already has a chip. Isn't she covered?

A chip tells a scanner who she is, if someone scans it. It was never built to tell you where she is. Tobi is.


What about an AirTag?

An AirTag tells you where she was, the last time a stranger's phone happened to walk past. Tobi shows you where she is now.


What happens when I'm away from home?

Near you, your phone reads the collar directly. Away, the collar reports on its own over cellular, and the app shows her latest position.


What if someone picks her up?

A tag can be taken off, and a chip only helps if someone chooses to scan it. Tobi shows you where the collar is, not just who she belongs to.


What sizes does it come in?

Three. Small 10–16", Medium 16–24", Large 24–30". Measure snug at the neck, where a collar sits.


Does it work without cell service?

It needs a cellular signal to send her location to your phone. Up close, your phone reads the collar directly, signal or not.


Is it waterproof?

Rain, mud, and a swim.


Does it diagnose anything?

No. Tobi notices changes in activity and rest and shows them to you. Your vet decides what they mean.


Still have a question?

Send us a message and we'll get back to you.

Contact us

Your cart

You have no items in your cart.

Shop now